Information on Cookies

To make the best use of our website, you'll need to make sure your web browser is set to accept cookies to ensure you receive the best experience.

For further information, go to our Policies page.

| 01509 279169

Phone abv training

01509 279169

Show Navigation Menu
Skip Navigation LinksHome > Courses > Award in Customer and Drinks Service
Award in Customer and Drinks Service bg
Award in Customer and Drinks Service icon

Award in Customer and Drinks Service

Book Now
Instant booking

Book in an

You can still gain your personal licence with ABV.

In light of the on-going situation with coronavirus (COVID-19), we have decided to postpone our face-to-face courses. However, you can still complete your training and gain your qualification with a fully online experience. Choose your course from the selection below, and we will do the rest.

Course Overview


The Award in Customer and Drinks Service can be taken as a standalone qualification or as part of the Professional Barperson's Qualification - a national qualification for persons working in on-licensed premises in England and Wales. As a result of obtaining this unit, bar staff will be able to identify the basic service standards they must meet when working in on-licensed premises. The course is usually held over one half day, including the examination. A self-study workbook is available which contains all the information candidates need for the examination. The workbooks may also be used to support training.

Who is the course for?

It is designed for bar staff, working in on-licensed premises in England and Wales, as an introduction to the skills they will need to work professionally in the bar.

Course Content

  • Preparing the bar for service
  • Service procedures
  • Clearing, cleaning and closing
  • Maintaining customer care
  • Maintaining working relationships
  • Selling skills
  • Payment and security


The assessment involves a 30 question multiple-choice examination. There are 30 questions, and candidates must answer 24 correctly to pass.

Download Course Information

Instant Booking

Book this Course

Request Callback

Step 1 Course  

Step 2 Name 

Step 3 Company 

Step 4 Telephone    

Step 5 Email    

Step 6 Comments 

Download Pdf