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Effective Call Management

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You can still gain your personal licence with ABV.

In light of the on-going situation with coronavirus (COVID-19), we have decided to postpone our face-to-face courses. However, you can still complete your training and gain your qualification with a fully online experience. Choose your course from the selection below, and we will do the rest.

Course Overview

The Effective Call Management course is designed for any member of staff dealing with inbound and outbound calls, teaching them to do so effectively. Upon completion of this course, learners will be able to confidently deliver a strong message, and understand the importance of customer selection and tailoring the message to suit the customer.

In-Company Courses

The Effective Call Management course is available on an in-company basis (8-12 learners). For more information and a personalised quote, please complete the ‘request a callback’ form and a member of the team will be in touch.

Course Content

  • Planning the day and planning the call
  • Dealing with gatekeepers
  • Influencing skills/maintaining control of the call
  • Objection handling
  • Resilience/positivity/confidence
  • Listening to the customer and offering them a meaningful proposal
  • Getting the offer across clearly and concisely
  • Up selling
  • Closing the call


There is no assessment for this course.

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