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Exceeding Customer Expectations

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You can still gain your personal licence with ABV.

In light of the on-going situation with coronavirus (COVID-19), we have decided to postpone our face-to-face courses. However, you can still complete your training and gain your qualification with a fully online experience. Choose your course from the selection below, and we will do the rest.

Course Overview

The Exceeding Customer Expectations course has been designed to provide those, in managerial position, the knowledge and skills needed to implement a culture of great customer service.

In-Company Course

The course is available on an in-company basis (8-12 learners). For more information and a personalised quote, please complete the ‘request a call-back’ form and a member of the team will be in touch.

Course Benefits

Exceeding customer expectations with great customer service can improve customer perceptions and loyalty – which will ultimately result in a positive brand image and positive working environment.

Course Content

  • Who are your customers?
  • Defining customers’ needs
  • The customer service process
  • Personal standards
  • Premises standards
  • The value of customers
  • The service journey
  • Dealing with complaints
  • Going the ‘extra mile’

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