Course Overview
The Exceeding Customer Expectations course has been designed to provide those, in managerial position, the knowledge and skills needed to implement a culture of great customer service.
In-Company Course
The course is available on an in-company basis (8-12 learners). For more information and a personalised quote, please complete the ‘request a call-back’ form and a member of the team will be in touch.
Course Benefits
Exceeding customer expectations with great customer service can improve customer perceptions and loyalty – which will ultimately result in a positive brand image and positive working environment.
Course Content
- Who are your customers?
- Defining customers’ needs
- The customer service process
- Personal standards
- Premises standards
- The value of customers
- The service journey
- Dealing with complaints
- Going the ‘extra mile’
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