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Exceeding Customer Expectations

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Course Overview

The Exceeding Customer Expectations course has been designed to provide those, in managerial position, the knowledge and skills needed to implement a culture of great customer service.

In-Company Course

The course is available on an in-company basis (8-12 learners). For more information and a personalised quote, please complete the ‘request a call-back’ form and a member of the team will be in touch.

Course Benefits

Exceeding customer expectations with great customer service can improve customer perceptions and loyalty – which will ultimately result in a positive brand image and positive working environment.

Course Content

  • Who are your customers?
  • Defining customers’ needs
  • The customer service process
  • Personal standards
  • Premises standards
  • The value of customers
  • The service journey
  • Dealing with complaints
  • Going the ‘extra mile’

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