Specialist training for the licensed trade, hospitality, leisure, events & tourism

Security Courses
Food Safety Courses
Personal Licences
Licensing Practitioners



Good morning,
I am e-mailing you to compliment your company for providing an excellent level of service.
 I attended the Personal Licence Level 2 training course at South Normanton last Thursday and I was very impressed with the quality of your trainer; Ben Lain. He was professional throughout the day and his presentation/delivery of the training was to a very high standard. It was one of the best delivered training courses that I have ever attended.
 Also, the administration; from booking the training to receiving the certificate was excellent. I was impressed with the quick turn around for receiving the results as well as the efficiency in relation to receiving my certificate.
 I would like you to pass this feedback onto your management team as I feel that they need to be aware of the excellent service that they have provided in this instance and I would not hesitate to recommend your company to other contacts.
 Thank you very much for delivering a quality and highly efficient service
 Best wishes
 Paul Davies

Tutor Ben Lain

APLH, , Alfreton, 22 January 2015


 Just wanted to say a huge thank you to Jo for providing such an informative and interesting personal license course. The small group and encouragement to get involved made the day fly by, and I felt more than prepared for the exam later that afternoon when all was said and done. Would definitely recommend to others who needed to take similar courses!  Chris Fisher

Tutor Jo Egitto

APLH, , Worcester, 24 July 2014


 What was great about your experience.. Small groups, great tutor and very relaxed pace.
As a result of the day one thing I will do differently is... Re-look at the business and identify areas of concern.
Other comments... 2nd time we have been with abv.  Would tell others how great they are.

Tutor Karl Czinege

APLH, Birmingham, 9 July 2014

Hi Karl, 
I hope you are well.
Firstly I would just like to say I’m really sorry this email has taken so long to get to you, the last two months have been a whirlwind!!
As I’m sure you understand all the staff loved the training you carried out with them, they really learned a lot and it was such a good chance for them to get to know each other and feel like part of a team. 
You managed to put my mind at ease, I had no worries about the staff once I had met you. The training plan was great and they all comment on how much they loved the part where they got to help clean and set up. They say they feel they have had some sort of input in to getting the pub to where it is now. 
I am honestly welling up writing this letter, you were so great, I loved our meetings and regular phone calls. We would all love it if you could come down and visit soon, Chris and all the girls miss you. The meal for 2 is on the house for you anytime!
I really appreciate everything you did, this was more than a mammoth challenge for me and was all so new and you really helped me through it.
Once again thank you so much, 
Lots of love


F, Witts Hewinson Seven Stars, Stourbridge
Star Pubs & Bars 2014

The many years experience of running pubs, by Iain the trainer, was very evident in the way this interesting course was presented.

The cost was recouped within 4 weeks by applying one of the many tips given on this hands on practical course.

     The results of attending are the service of quality products and            savings in costs.


Jack Beecher, Roath Sports & Social Club
ABCQ, Cardiff, 27 Feb 2013

Morning Peter I would like to say how much I enjoyed your hospitality at your pub yesterday, the tea and bacon sarni on arrival was much appreciated after 2 hours on the bus and the lunch was very tasty indeed  - my compliments to the chef. The tea breaks were very welcome.

You presented the course really well.   I have been on many training courses both with work and the union and I must say yours was one of the most relaxed, and enjoyable courses I have ever attended , so well done and keep up with the good work . kind regards john cuthell

John Cuthell, APLH, Carlisle, 2 May 2013


Just wanted to say a big thanks to Cath and Beckie for all their help and advice in ensuring my certificate was processed and posted quickly enabling me to obtain my personal licence within a tight time frame.  It was a refreshing change to find a company that kept me informed and delivered what had been promised.

Thanks again.

Rachel Partington, June 2013



Hi Peter  Thank you somuch for your good teaching methods - it takes special people to be good teachers.  I was delighted with 40 out of 40 result thanks to you



Leasley Candlish, APLH Carlisle, April 2013



Just wanted to let you know what a great trainer Frazer is, not only was he informative but engaging and delivered with enthusiasm and passion. Thoroughly enjoyed this course.


Please pass on my thanks.



Jon Tiley, APLH Northampton, October 2012

I would like to take this opportunity to express our thanks for the support and help from one of your trainers, Brett Booth.

He was very informative, friendly and supportive. He had a very wide range of knowledge over many different aspects of the business. He helped us both throughout the training and certainly helped us get through a very busy five days.

I have always been a firm believer in giving credit where credit is due. So I would like to express our sincere thanks to Brett and ABV for their help with the course.


Martin Campbell-Baker, Punch Foundation week, March 2012

I felt the course opened my eyes, showing me how difficult it really is to manage a NTE and how many different people from the different industries, police, LAs etc are needed to ensure that everything runs smoothly.


 I look forward to taking what I have learnt back to my NTE and showing all stakeholders, how we can save the NTE in the city that I am from, and more importantly developing it for a better safer future.


The course was run at a good tempo, with plenty of input from everyone around the room, which help visualize some of the case studies.


David Went FBII, Managing Director, JTS Security Ltd – AMNTE, Haydock, May 2011

Good afternoon,


Just wanted to pass on our thanks to Peter Fulton for a great training day at The Salutation Inn on 1st July. Great venue and great hospitality.  Licensing is not the most riveting of subjects, but Peter made the course content interactive and the day flew by. He obviously has the right formula as not only did we enjoy the day, we both passed with flying colours!


We will, without hesitation, use ABV for any future training courses that we need.


Thanks again.


John & Sally Murray, APLH, Carlisle, July 2011

Sorry for the delay, but I'd just like to say thank you for the course, it was excellent - extremely useful and interesting at the same time.


Really nice meeting you and best of luck for the future.


David Parker, Sheffield GOV AMNTE,
Leeds July 2011

Hi Frazer


Just wanted to say a big THANK YOU for the fabulous training session you hosted today.


You made it fun, informative, productive and never boring :)…


You inspired my staff which confirmed to me that I have got a great team working for me and that I can leave them while I take on my next challenge safe in the knowledge that they have a pride in themselves and The Queens Head

I look forward to your next visit!


Denise, The Queens Head,
Wing, 24th October 2011

Hi Hannah,


I just wanted to give some positive feedback.


Duncan and I both attended the course yesterday for our Personal License and just wanted to say a thank you.

Ben who took the course made us feel very relaxed and comfortable which helped enormously, normally in these situations I can feel very awkward if I want to ask a question but his easy going personality and approach really helped both of us take the information in.


Obviously we don’t know if we passed but if we didn’t it would not be down to information we were given.


I just wanted to say thank you and we would not hesitate to use ABV Training again in the future.


Thanks Kate



Kate Simpson, Hilton Worldwide
APLH,  Birmingham 18 Feb 2014



Hi Peter, Just a note to let you know we both passed the course and we are delighted. It's thanks to your help in the course and helping Carol overcome her fear of the exam.

It was an enjoyable day and Steve was a great person to share the course with. It's quite exciting looking forward to opening up. Will keep you informed.

Once again, thank you for an excellent training course. Good trainer, great hospitality (food, drinks, cakes!!), and good result.

Very best regards,


Ian & Carol Elliott Duke of Cumberland Inn, Bridgefoot, Cumbria
APLH, Carlisle, 23 May 2013




My wife and I attended the BIIAB Level 2 Course for Personal Licence Holders run by ABV in March 2013. Neither of us had any previous knowledge of this subject and were apprehensive about the learning we had to do in just one day. Our trainer Jo Egitto was an inspiration. She is a total professional and really knows how to get the information across. Our group were taught
and tested and taught and tested throughout the day so that our knowledge of the subject became so good that the Exam itself was almost a formality. A brilliant teacher producing amazing results. Thank you


Giles Wareham, APLH, Bristol, 27March 2013



… very interactive, made it easy to understand and follow, friendly and funny.

…open discussions and opinions shared about good practice and experiences.

…Frazer is so personable! and very knowledgeable.

…understanding areas which I was not 100% sure about.


Delegates, AMP, Central London, March 2013




 "We booked a social media course through abv Training as we were very impressed with other courses they have facilitated. The 12 attendees were all different levels of understanding social media. Some (including myself) had never used Twitter before and others were quite experienced. The pace that the course was pitched at was first class. Even new to a lot of what was discussed, I came away able to tweet, understand more about facebook and learned about other tools available. Frazer was an excellent tutor and delivered the course with great enthusiasm which then encouraged all attending to participate fully, which we all did. I would certainly recommend this course for all levels of ability from beginners like myself to those more experienced to give a broader understanding of all social media available."


Morag Beattie, Best Bar None Coordinator, Dundee City Council,  Social Media Workshop, January 2013


Hi everyone at abv just wanted to send you all a great big thankyou for all the help I received on my recent course with you . A big special thanks goes to Alex who was brilliant.


I wasn’t looking forward to doing the course, I have been a landlady for the past 31 years and thought i knew it all but how wrong I was.


Alex came to our pub to do the final part of the course he came at about 11.30 am and left at 8.45 pm - now that’s dedication.  Alex went through every thing on the food side with me even down to drawing up a new menu for the pub which he thought would be far better even doing costing for me and finding me suppliers.


Our takings are up 180% and still rising. Alex is passionate about his job and has a wealth of knowledge regarding the license trade both Doug and myself are extremely grateful that he passed some of that onto us. If an old cat like myself can learn from a course any one can. A great big thanks once again to all the team especially Alex.


By the way he makes great cocktails as well another trick he taught us.


Pearl and Doug Hall, Golden Lion, July 2011

Thanks to Frazer as he clearly did a good job with us all - this was one of the most beneficial and enjoyable courses that I have been on for a long time





Tony Ireland, Licensing Service Manager, Luton, AMNTE, Leeds, July 2011

Hi Alex
I just wanted to thank you for taking the time to deliver valuable Fire Safety and Manual Handling training to our team.  All found it to be useful and informative.  We will work together to improve our housekeeping and do our utmost to ensure it remains to a high standard.


May I also thank you for carrying out our Fire Risk Assessment.


I am most grateful for the literature you have provided on DSE, which I will take time to read and digest before ensuring this is actioned within the team.


Ben will be in touch with David to discuss where we go from here and your PR requirements.


Once again thank you


Kind regards


Perry Storey, Caudwell Children, August 2011

Brett, the tutor was very knowledgeable, very personable with excellent interpersonal skills. 


The course was exactly what I needed.


Phill Hopkins, APLH Harrogate, September 2011

Hi Brett,


Thanks very much for your effort and help during the week's course last week at the two bridges. feel loads happier having done the course and knowing what to expect in this industry.


Jon, Punch Foundation week, South Queensferry November 2011

Good morning


My partner and I attended a course at Gloucester Cricket Club in Bristol yesterday Wednesday 14 December and would just like to say what an unexpectedly interesting and enjoyable day it was.  Having had a very difficult journey into Bristol from Warminster we arrived with seconds to spare to be welcomed so cheerfully by Jo.  She made the course so much fun that we took everything in without it being hard work, and this made the final test very straightforward.


We fully expect to get our certificate, thanks to excellent presentation by Jo.  Thank you.


Pauline Martin, APLH, December 2011



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