Always make sure you have at least two pub teams...

Consider what else you could sell...

Don't fear copying the best ideas from other "non pub" businesses...

Get your regulars to help you clean lines...

Employ a mystery shopper to conduct regular visits to your business

On the night before launching a new menu...

Don't have an employee of the month - so yesterday!...

Post on You Tube clips of people having a great time...

Place green dots on the cask / keg lines...

As deliveries arrive whip out the clip board and ...