Take a look
Making sure that customers have an exceptional experience is key to the success of any hospitality business therefore as you would expect we are passionate about this area.
Take a look at the different support packages that we offer.
Customer Service Courses
Award in Customer and Drinks Service (Licensed Hospitality) (0.50 days)
The Award in Customer and Drinks Service can be taken as a stand alone qualification or as part of the Professional Barperson's Qualification - a national qualification for persons working in on-licensed premises in England and Wales... [more >>]
The Art of Service (2 days)
The Art of Service - make excellence a habit!
Our Service Excellence Team are proud owners of the customer service training tool board game "The Art of Service", created by Fred Sirieix. Fred co-presented... [more >>]
Barista Training (0.50 days)
Time to wake up and smell quality coffee!... [more >>]
E-Customer Service Skills
The first step to front-of house success. Focussing on the important areas, this course is the foundation for consistently outstanding service when serving meals and alcoholic or non-alcoholic drinks to customers... [more >>]
E-Great Grapes of the World (WSET)
How well are you talking about wine? This course, accredited by the Wine and Spirit Education Trust (WSET), is a fascinating introduction to the world of wine. Learners will study the characteristics of major grape varieties and gain an insight into what distinguishes the different styles of wine... [more >>]
Scottish Award in Customer and Drinks Service (0.50 days)
The course provides candidates with the knowledge required to achieve a high standard of customer and drinks service when working in a bar. ... [more >>]
Thirsty Horses : A Radical New Approach to Customer Service
You can take a Horse to water but you can't make it drink!
Thirsty Horses is a new and very different approach to customer service.
We've all been on training courses telling us 'How to serve the customer', and what impact do they have? Not a lot?
The real issue with customer service is so blindingly obvious that it hurts! EVERYONE knows what customer service is, and why it's a good idea to give it ... [more >>]
Level 1 Award in Wine Service (1 day)
BIIAB is working with the Academy of Food and Wine Service (AFWS) to develop a range of qualifications based on the AFWS Licence to Work® Programme.... [more >>]