Customer Service Courses

 

Award in Customer and Drinks Service (Licensed Hospitality) (0.50 days)

The Award in Customer and Drinks Service can be taken as a stand alone qualification or as part of the Professional Barperson's Qualification - a national qualification for persons working in on-licensed premises in England and Wales... [more >>]

 

 

 

The Art of Service (2 days)

The Art of Service - make excellence a habit! Our Service Excellence Team are proud owners of the customer service training tool board game "The Art of Service", created by Fred Sirieix. Fred co-presented... [more >>]

 

 

 

Barista Training (0.50 days)

Time to wake up and smell quality coffee!... [more >>]

 

 

 

E-Customer Service Skills

The first step to front-of house success. Focussing on the important areas, this course is the foundation for consistently outstanding service when serving meals and alcoholic or non-alcoholic drinks to customers... [more >>]

 

Dates available	Location
All year round	ONLINE	Details & Registration

 

 

E-Great Grapes of the World (WSET)

How well are you talking about wine? This course, accredited by the Wine and Spirit Education Trust (WSET), is a fascinating introduction to the world of wine. Learners will study the characteristics of major grape varieties and gain an insight into what distinguishes the different styles of wine... [more >>]

 

Dates available	Location
All year round	ONLINE	Details & Registration

 

 

Scottish Award in Customer and Drinks Service (0.50 days)

The course provides candidates with the knowledge required to achieve a high standard of customer and drinks service when working in a bar. ... [more >>]

 

 

 

Thirsty Horses

Thirsty Horses : A Radical New Approach to Customer Service You can take a Horse to water but you can't make it drink! Thirsty Horses is a new and very different approach to customer service. We've all been on training courses telling us 'How to serve the customer', and what impact do they have? Not a lot? The real issue with customer service is so blindingly obvious that it hurts! EVERYONE knows what customer service is, and why it's a good idea to give it ... [more >>]

 

 

 

Level 1 Award in Wine Service (1 day)

BIIAB is working with the Academy of Food and Wine Service (AFWS) to develop a range of qualifications based on the AFWS Licence to Work® Programme.... [more >>]