About abv Training

 

Leading the way to exceptional service

The abv Training office team

abv Training was established in September 2001 and operates from a head office base in Stone, Staffordshire. This location ideally positions the team to tackle business and expand throughout England, Wales and Scotland. Ambitions are high with the Directors confident that abv Training will be the leaders in not only personal licence training but the complete package of hospitality training throughout the UK.

Managing Director, David Hawbrook has over 30 years experience in the hospitality industry and does not accept second best - consistent quality, innovation and bags of enthusiasm are demanded from all those working to deliver exceptional service to their clients.

abv Training offer National Qualifications from four awarding bodies - The BIIAB, HABC, Maybo and the Chartered Institute for Environmental Health.

These qualifications including personal licensing courses such as the APLH & SCPLH.

 

In addition to tutor led programmes, we offer a range of high quality e-learning courses that provide great value induction training.
 

Working in partnership with the Charnwood Training Group, we deliver the Apprenticeships in Licensed Hospitality at level 2 and 3.  These fantastic opportunities attract funding and we urge any business serious about developing their staff to consider them.   

The team also designs and delivers programmes to suit learning and budgetary needs. Including programmes for managers, supervisors and front line team members. Team Induction programmes and Development Workbooks have also been written for a number of organisations.

 

We are proud to work for many of the UK's leading operators in pubs, hotels and leisure.

Whilst the hospitality industry is a specialism, other businesses that require people to deliver exceptional service are recommended to give abv Training a call!

 

 

Mission Statement

Through enthusiasm for delivering results we will be seen as the natural choice for developing people.

 

 

Vision

Leading the way to exceptional service.

 

 

Our values

• to do what we promise, when we promise it.
• to recognise that a project is not completed until the client sees it as such.
• to ensure that with everything we do the client recognises the benefit.
• to always think - is there a better way of doing it?
• to see problems as challenges - with solutions.
• to thrive on continual learning.
• to believe that anything is possible.
• to have a passion for customer service.
• to remain true to our values.
• to have fun!

 

The abv Training Team

The growing team of trainers, together with the Stone based office team of 5, work hard to ensure quality and consistency. One of the senior management team are appointed as Project Manager to all National Clients.

 

meet the team

David Hawbrook Peter Fulton Frazer Grant Ben Lain Brett Booth

Claire Hurst Roy Robinson Jo Egitto Steve Naldrett Barry Hughes Joanne Corkery

Karl Czinege Wayne Beasley Iain Wright Dave Borrett Nathan Louis

 

 

 

David Hawbrook, Managing Director - BIIAB Nita Awards Professional Trainer of the Year 2000 and 2009.

David started his career by completing a Degree in Hotel and Catering Management in Manchester. Following that he joined Boddingtons where his career developed from being a unit manager of a Henrys Table Pub Restaurant, through to head office roles as Catering Franchise Manager and then Food and Beverage Development Manager for Henrys Tables and Village Leisure Hotels.

 

In 1989 he moved south to join Wolverhampton and Dudley Breweries, initially as Operations Manager for Crown and Raven Hotels and then as Brand Manager in the food concepts division. As you would expect from a training professional his education has never stopped.

 

He also has a post graduate Diploma in Personnel Management from Nottingham Trent University and is an NLP (Neuro Linguistic Programming) practitioner. His professional qualifications include FBII and MHCIMA.

 

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Get to know David

• What is your greatest achievement? Winning Professional Trainer of Year in 2000 and 2010
• What makes you laugh? Peter Kay
• What is your Favourite drink?  Tea
• What makes the perfect delegate?  Someone who is open minded, wants to learn and take part
• What do you love about hospitality industry?  Everywhere you go is different
• Why do you like your job? I don’t have a job!
• If you weren’t a trainer what would you be? airline pilot or Events Organiser
• What makes the delegate from hell? Mr and Mrs Grumpy with arms folded
• What is your ideal holiday destination? South of France
• What is your best film of all time? The Long Good Friday with Bob Hoskins
• What is the best book you have read? abv Training Passport to Drinks Retailing Excellence
• If I was to come round for dinner what would you cook? Fillet Steak topped with Béarnaise Sauce, served with Dauphinoise Potatoes
• Who would you least like to be stuck in a lift with? Tony Blair and Alex Ferguson
• Who would you like to sit down next to at a dinner party (dead or alive)? My Mother - she died before I could share my business success with her
• Who is your favourite music artist?  Billy Joel

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Peter Fulton, Operations Director - BIIAB Nita Awards Professional Trainer of the Year 2006, Highly Commended 2008

Peter started his customer service journey within the tourist trade in Spain from 1984 onwards. Moved into hospitality in the early 90's and has done every job from pot wash to barman on his way to Hotel GM. Training qualifications and experience were gathered at W&DB Ltd where he teamed up with David Hawbrook as part of a year 2000 National Training Award winning team.

 

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Get to know Peter

• What is your greatest achievement? Winning a Professional Trainer NITA
• What makes you laugh? Peter Kay
• What is your Favourite drink? Guinness
• What makes the perfect delegate? Open mind, willing to learn
• What do you love about hospitality industry? The buzz when you are working a busy bar or restaurant
• Why do you like your job? Variety - every day is different because the delegates are
• If you weren’t a trainer what would you be? Probably still running a restaurant
• What makes the delegate from hell? Folded arms, don't know why I an here
• What is your ideal holiday destination? Hot beach
• What is your best film of all time? Avatar
• What is the best book you have read? Samurai by James Clavell
• If I was to come round for dinner what would you cook? Beef Wellington
• Who would you least like to be stuck in a lift with? Simon Mayo
• Who would you like to sit down next to at a dinner party (dead or alive)? The Duke of Wellington
• Who is your favourite music artist? Pink Floyd

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Frazer Grant, Director of Learning and Development - BIIAB Nita Awards 2007 and 2008 - Finalist Professional Trainer of the Year

Our Learning and Development Director has been charged with joint responsibilities; the development of our clients and delegates, and the development of our own team and organisation. He is a person capable of challenging David and Peter and someone who can bring fresh ideas to the team - but also, challenge them to take their turn at the bar! Frazer, like all members of the team, has a depth of experience in the leisure, licensed retail and hospitality industries.  He also has experience in developing and delivering inclusive learning programs to a wider spectrum of industry sectors.

 

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Get to know frazer

• What is your greatest achievement? Other than the family, then raising money for good causes
• What makes you laugh? Laurel & Hardy
• What is your Favourite drink? Rioja
• What makes the perfect delegate? Those open to learning new things and not afraid of making a few mistakes
• What do you love about hospitality industry? The clear passion within the industry for the industry
• Why do you like your job?  I enjoy the challenge of keeping up with an ever changing environment
• If you weren’t a trainer what would you be? A Pilot
• What makes the delegate from hell? What is your ideal holiday destination? Spain (Rioja)
• What is your best film of all time? Godfather 2
• What is the best book you have read? The Iliad (Homer)
• If I was to come round for dinner what would you cook? Seafood Risotto or Gnocchi
• Who would you least like to be stuck in a lift with? Stuart Barnes (Sky Sports Rugby Commentator)
• Who would you like to sit down next to at a dinner party (dead or alive)? Phil Tufnell
• Who is your favourite music artist? Love U2 (but not keen on Bono)

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Brett Booth, Associate Trainer and Business Coach

Brett has 30 years experience in the licensed trade (well he says it is only 30). Having taken formal catering qualifications he worked for both independents and larger groups such as Mill House Inns, Bass and Allied Domeq.

 

It is rumoured that during his career he worked for Marco Pierre White (that's where the hair styling comes from!).  His roles have included that of licensee, general manager, sales executive, food & beverage manager and chef. 

 

A highlight for Brett in 2008 was the delivery of legislative training for the BBC programme - The Restaurant, which features Raymond Blanc.

 

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Get to know Brett

• What is your greatest achievement? Becoming a professional trainer
• What makes you laugh? All most anything (to my detriment sometimes when not to aproprate)
• What is your Favourite drink? Good Coffee or anything with an ABV above 3%
• What makes the perfect delegate? Anyone who “wants” to take on board information
• What do you love about hospitality industry? People & how simple it is
• Why do you like your job? Having the opportunity to help
• If you weren’t a trainer what would you be? Managing or owning a licensed premises’ with a great value food offer
• What makes the delegate from hell? Don’t know, haven’t met one yet, I’ll always try to help, it’s the challenge of getting them involved
• What is your ideal holiday destination? Somewhere hot with a beach
• What is your best film of all time? shreck
• What is the best book you have read? Awaken the giant with in
• If I was to come round for dinner what would you cook? What would you like?
• Who would you least like to be stuck in a lift with? That delegate from hell
• Who would you like to sit down next to at a dinner party (dead or alive)? My mum & Dad so I could ask all the questions I never did
• Who is your favourite music artist? Very eclectic, no one favourite artist

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Claire Hurst - Associate Trainer and Business Coach

Claire works 'up north' for abv Training. She joined the team 4 years ago and specialises in Conflict (don't most women!), door supervisor training and the APLH.

 

She has over 10 years training experience on top of 10 years running bars and restaurants. She is a popular member of the team and receives great candidate reviews.

 

Get to know Claire

• What is your greatest achievement? Living as a Masai  for a few months in Kenya, literally living, sleeping and eating as they did -  amazing experience but so nice to get home and not have to kill my dinner before I ate it !!
• What makes you laugh? Usually the children.- they are hilarious !
• What is your Favourite drink? Sambucca  and a cold glass of white wine....
• What makes the perfect delegate? Someone who wants to know more and be the best they can be at work – these delegate sit and soak up like a sponge and you can see them enjoying the day. Very satifying.
• What do you love about hospitality industry? Its diversity, both of the people who work within it and the type of jobs there are for people to do.
• Why do you like your job? So many things !!! I never mind getting out of bed at 5.30am to drive for hours to meet a client or the long hours. I meet some amazing people and we really do make a difference to people and their businesses. The team at head office and other trainers are really supportive too so despite working alone I do feel part of a really strong team.
• If you weren’t a trainer what would you be? Writing books for children or running a bar/restaurant somewhere in Yorkshire
• What makes the delegate from hell? The one that has been sent by the boss and turns up with a hangover and sits down arms folded with head down...
• What is your ideal holiday destination? Anywhere with a pool, close to the beach and child friendly.
• What is your best film of all time? The big blue – I loved freediving when I was younger
• What is the best book you have read? Davinci code – Dan brown. Not just the book but I read this on my honeymoon which was an amazing time.
• If I was to come round for dinner what would you cook? Something like beef bourguignon, potato gratin, so I spend my time talking to you and drinking fine French wine and not cooking
• Who would you least like to be stuck in a lift with? Someone who says ‘ I feel sick’……
• Who would you like to sit down next to at a dinner party (dead or alive)? David Attenborough on one side and Michael Palin on the other
• Who is your favourite music artist? Don’t have 1 favourite but at the moment am listening to Noah and the Whale,Take That, coldplay,lady gaga, noel Gallagher, james Morrison and Katy Perry. Always on the Ipod shuffle are Lou Reed, Brand New Heavies, Otis Redding, Robbie and Adele

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Roy Robinson, Associate Trainer

Roy has spent the last 25 years running highly successful tailored soft skills training for a wide range of industries all over the world.

 

His work initially centred around the design and delivery of tailored sales, sales awareness and management training programmes for high value sales and service companies before he added the pub and hospitality market to his portfolio.

 

Get to know Roy

• What is your greatest achievement? Learning to fly
• What makes you laugh? Really clever humour
• What is your Favourite drink? Wine (of any colour!)
• What makes the perfect delegate? One who gets really involved during the day and then passes the exam and keeps my success rate high!
• What do you love about hospitality industry? The wide range of people and outlets that you meet
• Why do you like your job? I love being able to help people who come to courses  really nervous and then have the confidence to pass the exam
• If you weren’t a trainer what would you be? Retired
• What makes the delegate from hell? The ones who won’t get involved during the day and then the only feedback you get from them is that there were not enough chips at lunchtime
• What is your ideal holiday destination? Paphos in Cyprus
• What is your best film of all time? The Jazz Singer with Neil Diamond
• What is the best book you have read? The last one I have finished
• If I was to come round for dinner what would you cook? Spaghetti bolognaise
• Who would you least like to be stuck in a lift with? Bono
• Who would you like to sit down next to at a dinner party (dead or alive)? Bill Clinton on one side and Bradley Wiggins on the other
• Who is your favourite music artist? Melody Gardot

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Jo Egitto - Associate Trainer - South West

A graduate and qualified insurance professional, Jo held the senior management position of Head of Risk Management for the last 10 of her 22 years at Somerfield Stores Ltd, based at their Head Office in Bristol.

 

Jo headed a large central and field team which focussed on all aspects of legal compliance including, of course, licensing.

 

Get to know Jo

• What is your greatest achievement?   Personal - my family. Professional - leading Somerfield to the attainment of a Gold Health and Safety Award from RoSPA in 2006. The work involved surely prevented many accidents in stores and depots
• What makes you laugh?   My grandchildren
• What is your Favourite drink?  Cup of tea
• What makes the perfect delegate?    Engaging - willing to offer up examples from their own experiences without dominating the rest of the group
• What do you love about hospitality industry?    Being customer focussed it means that anyone you come across is a "people person", friendly and usually sparky
• Why do you like your job?   Meeting new and interesting people. Surprising them with an enjoyable and interesting day.
• If you weren’t a trainer what would you be?   My first love - a risk manager
• What makes the delegate from hell?     A stoney-faced determination not to enjoy the day - but I can usually turn them around quite quickly
• What is your ideal holiday destination?    North America- so much to see and such positive people
• What is your best film of all time?     Dr Zhivago
• What is the best book you have read?   Essential life guide is The Bible but favourite fiction Pride and Prejudice
• If I was to come round for dinner what would you cook?   Lasagne with a green salad followed by raspberry bread and butter pudding
• Who would you like to sit down next to at a dinner party (dead or alive)?   Lawrence of Arabia
• Who is your favourite music artist?   Bryan Adams

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Steve Naldrett - Associate Trainer

After achieving a Degree in Biological Sciences, Steve started his career with Fine Fare!! For anyone that is not as mature as Steve - this company went on to become Somerfield.

 

Throughout his 25 year career within the retail sector Steve has undertaken various management roles across England, Scotland and Wales, honing his management skills and evolving into a well-respected Senior Manager.

 

He is acutely aware of the fast pace and high demands of modern day retailing, and always ensures any training he delivers is relevant to "Real life".

 

Get to know Steve

• What is your greatest achievement? Bringing my two young sons into the world and nurturing them to be responsible human beings. I know that makes me a bit of a sentimental old fool but it is true.
• What makes you laugh? Some of the staff in the abv office give it a very good go! I am not naming names though. But I always seem to end up having a good belly laugh when i come off the phone. Alternatively, comedians who can see comedy in the most mundane everyday occurances, I think they are very clever. Above all my own jokes make me howl! (sad but true,  but because they are so naff someone has to laugh)
• What is your Favourite drink? The politically correct and probably boring answer is tea, I drink lots of it - particularly Earl Grey. The trouble is, a lovely cool pint of lager or a  glass of white wine go down equally well (but not in the same quantites I might add). 
• What makes the perfect delegate? I am going to sound a little corny here, but I think all delegates are perfect! Everyone has their own strengths, weaknesses and foibles, thats what makes everyday and every course different.
• What do you love about hospitality industry? Its hospitable. It involves people, people are interesting, which makes the hospitality industry a place to work which has a lot of variety.
• Why do you like your job? People ask me what is it like delivering the same courses day in day out. My reply to them is that every course is very different, people make my job what it is and I thoroughly enjoy the interaction. People have such rich and interesting lives and contribute so much to each course that I run, I have a ball!! Do I really get paid to do this?
• If you weren’t a trainer what would you be? A racing driver. I love kart racing, and would love to invest in my own equipment
• What makes the delegate from hell? Please see answer to what makes the perfect delegate.
• What is your ideal holiday destination? Hot for a couple of days relaxing, but interesting for exploring and experiencing new things. However we do have to cater for the younger men in the family and we have to include water parks, theme parks, quad bikes, karting, golf, zorbing, camel rides (the wife loves a kiss) etc, you name it we have to try it.  I just have to try and grin and bear it!!  Rome is fantastic- so much to see. Venice again is fantastic.  What a question though, there is so much to see in this country as well.
• What is your best film of all time? The pink panther films with Peter Sellers.
  Clousseau - Does your dog bite?
  Man - no
  Dog- bites Clousseau
  Clousseau- I thought you said your dog does not bite!
  Man - It isn`t my dog!
• What is the best book you have read? I love crime thrillers that are well researched, not only do they have a story but you learn from them as well. My favorite author at present is Lee Childs. Obviously I love reading educational material just as much, such as licencing literature etc.
• If I was to come round for dinner what would you cook? Meat loaf and roast potatoes, my own recipe. Its a bit hit and miss if I am honest, but I have got some lovely friends who lie and say it is the best thing since sliced bread!!!! 
• Who would you least like to be stuck in a lift with? A flatulant, claustrophobic
• Who would you like to sit down next to at a dinner party (dead or alive)? The relative who in the 16th Century gambled our family fortune away! Why did he do it? Can you imagine the interesting conversation -modern versus historic- it would have to be a very long dinner party.
• Who is your favourite music artist? I have a very eclectic taste in music- I am liking Adele at present.

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Barry Hughes - Associate Trainer and Business Coach

If you are fortunate to be trained by Barry, you will never forget him nor the experience. He brings a wealth of experience and knowledge to the training room including those gained in operational roles and as a police officer. After the police he made a career change into acting and entertaining. Barry has had so many accidents, he makes subjects such as health and safety come to life!

 

Get to know Barry

• What is your greatest achievement? My two beautiful daughters 
• What makes you laugh? Life's lighter moments
• What is your Favourite drink?  Ice cold very very weak shandy.
• What makes the perfect delegate?  Positive attitude, the will to learn and the wish to succeed , or winning over the delegate from hell
• What do you love about hospitality industry? Seeing my customers leaving with a happy smile saying see you soon!  
• Why do you like your job? Helping improve people's skills and having a laugh at the same time "Entertainment in Training" 
• If you weren’t a trainer what would you be? Unhappy
• What makes the delegate from hell? Negative attitude, clearly not wishing to be there  and constantly texting! 
• What is your ideal holiday destination? Hawaii or Bora Bora
• What is your best film of all time? Singin' in the rain 
• What is the best book you have read? Anything by Harlan Coben 
• If I was to come round for dinner what would you cook? Escargots Bourgignon or beans on toast
• Who would you least like to be stuck in a lift with? Anyone with B.O. or Britney Spears 
• Who would you like to sit down next to at a dinner party (dead or alive)? My parents
• Who is your favourite music artist? Andre Rieu

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Joanne Corkery - Associate Trainer and Business Coach

I achieved my post graduate Diploma in Human Resources from Wolverhampton University gaining my status as Grad CIPD. For several years I worked as a Human Resource Manager, encompassing training as part of my role.

My skills lie in people management training, be that covering Employment Law, or Coaching/Mentoring, Communication, Equality and Diversity. I have also trained ILM Level 3 qualifications.  Training should be fun as well as relevant and I enjoy getting to know people and to support them as they develop.

 

Get to know Joanne

• What is your greatest achievement? Work related.... having run a particular course and see people change as a result of it. Personal goal is having my four beautiful children (in 3 and 3/4 years!!)
• What makes you laugh? Lots of things, myself, my husband, life itself sometimes.  I like to be happy.
• What is your Favourite drink? A good old cup of tea of course.  With a biscuit.
• What makes the perfect delegate? Someone who is passionate about the subject, who wants to learn, keen to ask questions and interacts positively throughout the course.
• What do you love about hospitality industry? The endless possibilities for personal development.  It is were I gained most of my development.
• Why do you like your job? The subject area.  I love people and if I can help people develop themselves and learn, I am very happy.  I also like meeting lots of new people.
• If you weren’t a trainer what would you be? I did think about being a nurse or a farmer's wife!  Well I was brought up in Cornwall.
• What makes the delegate from hell? The mobile phone user, or when someone is very negative.
• What is your ideal holiday destination? Anywhere as long as my husband is with me.  (Slushie, I know, but it is true)
• What is your best film of all time? It's a Wonderful life.
• What is the best book you have read?  The Bible
• If I was to come round for dinner what would you cook? I would ask you what you like and then my husband would cook it for you, he's a chef!
• Who would you least like to be stuck in a lift with? Jonathan Ross
• Who would you like to sit down next to at a dinner party (dead or alive)? Martin Luther King
• Who is your favourite music artist? I love a range of music but if I had to pick my favourite would be Glen Miller and the big band

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Karl Czinege, Associate Trainer - FBII - Winner, The Orange Award for Bright Business 2004

Karl has spent his entire working life in the pub, club and hospitality industry. Initially working in brewing and packaging with W-ton & Dudley Breweries he moved into Free Trade Sales in the mid 80's and then progressed to become a BDM in the tenanted sector.

 

In 2000 he set up the recruitment and training division for the newly formed Union Pub Company. Responsible for attracting hundreds of new entrants into the industry and helping those licensees gain the skills to run more diverse, lower cost, service oriented businesses.

 

Get to know Karl

• What is your greatest achievement? Being married and raising two great young lads.
• What makes you laugh? Politicians.
• What is your Favourite drink? Australian sparkling Shiraz.
• What makes the perfect delegate? One with loads of questions.
• What do you love about hospitality industry? Every day you learn new ideas and meet old friends/colleagues.
• Why do you like your job? Getting a group of complete strangers gelling and working together, and seeing them swapping contact details at the end of a course.
• If you weren’t a trainer what would you be? A politician!
• What makes the delegate from hell? Never had one really, everybody can be won over with the right treatment and a few gags.
• What is your ideal holiday destination? A sunny pitch for my touring caravan near to water and fridge full of cool wine. No anorak jokes allowed!
• What is your best film of all time? Cool Hand Luke starring Paul Newman.
• What is the best book you have read? Birdsong - Sebastian Faulks
• If I was to come round for dinner what would you cook? The worlds best goulash over a wood fire.
• Who would you least like to be stuck in a lift with? Gordon Brown.
• Who would you like to sit down next to at a dinner party (dead or alive)? Easy - Kylie Minogue.
• Who is your favourite music artist? Thin Lizzy.

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Wayne Beasley - Associate Trainer and Business Coach

Wayne has 20 years plus operational experience in the licensed retail and hospitality industry from running high street outlets, student unions and 4 star country hotels.

 

Get to know Wayne

• What is your greatest achievement? I’ve had many amazing opportunities and achievements so far in my life – I couldn’t chose, they’re all special for different reasons
• What makes you laugh? People doing silly things or speaking without thinking
• What is your Favourite drink? Cosmopolitan
• What makes the perfect delegate? A willingness to learn and ask questions and who is not worried about what other delegates may think. There is no such thing as a silly question
• What do you love about hospitality industry? The absolute variety of people working in the trade
• Why do you like your job? I don’t like my job – I love it! I love the people, the challenges that individuals present as delegates and their willingness to learn and absorb new techniques and information
• If you weren’t a trainer what would you be? An operating theatre practitioner or intensive care nurse
• What is your ideal holiday destination? Very very hot, very very very sunny and no telephone signal or wifi – think Maldives
• What is your best film of all time? There are so many! I love my 80’s movies such as Top Gun and Dirty Dancing but the best Movie
• What is the best book you have read? I love the detail in the Harry Potter books
• If I was to come round for dinner what would you cook? Beef Wellington with asparagus tips followed by Eton Mess
• Who would you least like to be stuck in a lift with? Any politician regardless of party who can’t or couldn’t give a straight answer
• Who would you like to sit down next to at a dinner party (dead or alive)? Following a show many years ago I was privileged enough to be asked to join a group for late night dinner and drinks. I made a B-line to sit next to this very well-known literary celebrity, someone who I always believed would be an amazing dinner guest and he was.
• Who is your favourite music artist? I like Classical Music and also Hard House dance music – it’s just about variety with me!

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Iain Wright FBII, Associate Trainer and Business Coach

I have 36 years experience in licensed retail as multiple operator with 29 years in one family run, highly successful and award winning pub/restaurant which was sold in 2004. I became involved with Police Licensing and Licensing Authorities in submitting Premises Applications during the transitional period of the Licensing Act 2003 for a Pub Co and many independents. Since 2006 I have enjoyed a variety of training leading APLH courses and carrying out business coaching for abv Training.

 

Get to know Iain

• What is your greatest achievement? Training for ABV
• What makes you laugh? Only Fools & Horses
• What is your Favourite drink? Perfect Gordons & Tonic
• What makes the perfect delegate? The one who asks lots of relevant questions
• What do you love about hospitality industry? It’s all about people
• Why do you like your job? It’s all about people
• If you weren’t a trainer what would you be? Selling
• What makes the delegate from hell?  Have never had one
• What is your ideal holiday destination? Barbados
• What is your best film of all time? The Man Who Never Was
• What is the best book you have read? How to Win Friends and Influence People. Dale Carnegie
• If I was to come round for dinner what would you cook? Cullen Skink – Roast Beef Dinner  
• Who would you least like to be stuck in a lift with? Michael Winner
• Who would you like to sit down next to at a dinner party (dead or alive)? John Smith
• Who is your favourite music artist? Shirley Bassey

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Dave Borrett, Associate Trainer and Business Coach

David has worked in the retail, hospitality and leisure sectors since 1982 and successfully developed and delivered effective training solutions for many high profile companies and organisations including Marks & Spencer, Henley Business Solutions, Punch Taverns, GBM Services and The Wildlife Trusts. 

 

He has a particular interest in Neuro Linguistic programming and has recently achieved accredited trainer status with the American Board of Nero Linguistic Programming”  His work for abv Training includes running regular Personal Licence courses and effective coaching for Pub operators.

 

Get to know Dave

• What is your greatest achievement? Physically running the New York Marathon, Personally-having something to do with the birth and growth of my children. Professionally-being brave enough to leave a secure job and become a trainer
• What makes you laugh? Kind/Harmless comedy-Peter Kay, Tommy Cooper etc
• What is your Favourite drink? A really cold glass of good quality Sauvignon Blanc
• What makes the perfect delegate? An open mind and a willingness to engage and learn
• What do you love about hospitality industry? When you get it right you are helping people to have a good time-what’s better than that?
• Why do you like your job? The pleasure of making a difference to peoples lives and businesses
• If you weren’t a trainer what would you be? Would have liked to be a professional golfer
• What makes the delegate from hell? The know it all and the loves sound of own voice delegate
• What is your ideal holiday destination? Somewhere warm and sunny-Caribbean, Florida, Canary Islands
• What is your best film of all time? It’s a wonderful life
• What is the best book you have read? David Niven’s autobiography- The Moon’s a balloon
• If I was to come round for dinner what would you cook? Steak with Chips and Salad and Pepper Sauce
• Who would you least like to be stuck in a lift with? Any claustrophobic!
• Who would you like to sit down next to at a dinner party (dead or alive)? Winston Churchill
• Who is your favourite music artist? Earth Wind and Fire

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Nathan Louis, Associate Trainer

Description

 

Get to know Nathan

• What is your greatest achievement? Being the father of two wonderful girls.
• What makes you laugh? People......everyday someone does something funny.
• What is your Favourite drink? Johnnie Walker Black and coconut water!
• What makes the perfect delegate? Someone who nods and follows everything throughout the day
• What do you love about hospitality industry? The diversity of people you interact with everyday.
• Why do you like your job? I love imparting my years of experience on those not in the know.
• If you weren’t a trainer what would you be? I would be an entertainment promoter!
• What makes the delegate from hell? The delegate that gives their own scenarios to ones that we put forward to them.
• What is your ideal holiday destination? Hot sun, Hot sun, cold beer, beach and available pool and good food.
• What is your best film of all time? Scarface
• What is the best book you have read? The Pillars of the Earth by Ken Follett
• If I was to come round for dinner what would you cook? Stewed chicken, macaroni pie, calaloo and fried plaintain
• Who would you least like to be stuck in a lift with? Boris Johnson
• Who would you like to sit down next to at a dinner party (dead or alive)? Barak Obama
• Who is your favourite music artist? Luther Vandross

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